Plaza Premium Group Opens at Clark International Airport, Redefining Aviation Hospitality Services | Motourismo
Words and Photos By: Arabelle Jimenez
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| Entrance to the Plaza Premium Lounge |
World-class Clark International Airport (CRK) in Pampanga has just leveled up its passenger services in partnership with the Plaza Premium Group, the pioneer and industry leader in innovating global airport hospitality services and facilities. Now, “every-Juan” can have a taste of premium facilities with the opening of the Plaza Premium Lounge, ALLWAYS (Airport Meet & Assist Services), and TGM Root98, an airport dining outlet that serves Japanese and Korean cuisines.
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| Clark International Airport |
“We welcome Plaza Premium Group at Clark International Airport with its top-notch amenities, world-class services, and food & beverage offerings with the addition of Plaza Premium Lounge, ALLWAYS Meet & Assist Services and TGM Root 98 as it further elevate every passenger’s experience at CRK,” said Noel Manankil, Chief Executive Officer of Luzon International Premiere Airport Development Corporation (LIPAD), which manages and operates Clark International Airport.
ALLWAYS Lounge
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| ALLWAYS Lounge in the Departure Hall of CRK |
The first lounge one will come across upon entering the Departure Hall of the Clark International Airport is the ALLWAYS Lounge, a meet and assist service with a concierge facility. Since it is located in the area where travelers check-in, CRK passengers can come in accompanied by immediate family members. ALLWAYS’ friendly staff provides seamless airport assistance from Departure, Transit and Arrival for a smooth coordination in all aspects of the passengers’ needs.
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| ALLWAYS Ground Staff |
It is very convenient to have someone who is knowledgeable and can assist in various passenger situations, such as fast-tracking requirements that include Customs, Immigration and Quarantine Checkpoints, a bundled Plaza Premium Lounge service, airport transfers, as well as other concierge services such as hotel bookings, flower bouquet arrangement, dinner reservation and business center use.
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| Inside ALLWAYS Lounge |
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| ALLWAYS Concierge Services |
ALLWAYS also has a secured lounge area with baggage handling, and luggage wrapping to ease the airport journey experience. Truly, a distinct hospitality service right inside Clark International Airport.
The Plaza Premium Lounge
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| Reception inside the Plaza Premium Lounge |
This is Plaza Premium Group’s second addition of the Plaza Premium Lounge in the Philippines. The first one is in Mactan International Airport in Cebu, which was launched early this year. Plaza Premium Lounge is a pay-per-use facility that is open to all types of passengers who would like to spend time in comfort during lay-overs and transfers at the Clark International Airport. The lounge access costs P2,480 per person that is good for two hours. In this luxurious space, you can use the shower amenities, and the smoking room.
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| Private chairs with AC outlets |
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| Comfortable lounge chairs |
With the aim to redefine comfort for all types of travelers from business to leisure, from the solo traveler to family groups, a variety of seating types, and configurations is well-thought of. It’s so spacious, the lounge can easily accommodate up to 170 people. The Plaza Premium Lounge is equipped with huge sofas, electrical plugs, a co-working space, buffet snacks, unlimited sodas, juices, and wines. It is carefully curated in design, and the unique amenities provide a premium experience for airport passengers. A range of local and international food offer alongside a self-serve coffee and drink station, the lounge is the prime option for passengers’ layover in modern airport today.
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| Snack area |
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| Self-service to unlimited drinks |
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| Buffet area |
Meanwhile, travelers on business and first class may automatically use the Plaza Premium Lounge. A VIP Meet & Greet area, and in-lounge flight information are also part of the set-up. It is primarily a space to work, unwind and recharge.
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| VIP Room |
The Plaza Premium Lounge’s layout and design is inviting, with a patch of greenery for that relaxing feel. Passengers are welcomed at a reception area with ambient lighting that instills warmth during lounge admission. Establishing itself with awareness of the facility where they operate, materials used are locally made, with artwork that suits its surroundings.
TGM Root98 and Bar
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| TGM Root98 and Bar |
As part of its hospitality facilities, Plaza Premium Group also recently launched its food and beverage offers, introducing menu customization with the opening of TGM Root98 and Bar which is adjacent to Plaza Premium Lounge. Its concept is derived from JAKO – an eatery that combines Japanese and Korean cuisine. Their best-sellers are the Beef Bibimbap, Tonkatsu Curry Don, Beef Gyudon and Korean Seafood Tofu Stew Pride with its locally sourced ingredients. The outlet also offers plant-based and vegan food options.
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| Japchae |
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| Salmon Teriyaki |
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| Kimchi Pork Stew |
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| Chicken Teriyaki |
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| Tonkatsu Curry |
“We aim to ensure all passengers are well taken-cared of inside Clark International Airport. We listen to our passengers’ need in their demand for frictionless experiences and hence our products and services are well-designed to elevate the lounge, meet and assist service, and their dining outlet experience,” said Steven Lim, Plaza Premium Group’s Regional General Manager in Southeast Asia. “Being able to offer personalized service through human interaction is invaluable. Together, we Make Travel Better,” Lim reveals.
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| TGM Root98 and Bar is adjacent to Plaza Premium Lounge |
Headquartered in Hong Kong, the Plaza Premium Group has gained top recognition including “World’s Best Independent Airport Lounge” for six consecutive years by Skytrax World Airline Awards, and “Best Airport Lounge Operator” for by TTG Asia magazine.
LIPAD’s partnership with the Plaza Premium Group completes CRK’s holistic aviation hospitality services. The Plaza Premium Lounge is located at the Level 3, International Departures of the Clark International Airport in Pampanga.
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This article was first published in Business Mirror by the same author.
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